Contact support
Tell us what happened, which app version you use, and the approximate time of the problem. Never email passwords, verification codes, or private message content.
Subscription help
Apple handles payment and renewal. On iPhone, open Settings, tap your name, then Subscriptions to view or cancel Second Phone. Deleting a Second Phone account does not automatically cancel an Apple subscription.
Account deletion
Open Second Phone → Settings → Privacy & Security → Delete Account. The app shows the status of the request. Some billing, security, fraud, and legal records may need to be retained.
Calls or messages are not arriving
- Confirm the iPhone has Wi-Fi or mobile data.
- Confirm notifications, microphone, and cellular data are allowed for Second Phone.
- Remember that other services may reject internet-based or VoIP numbers.
- Email support with the approximate time and destination, but do not include message content.
Emergency calls
Second Phone does not provide emergency calling. Use the native Phone app and an active mobile or landline carrier for 911, 988, or 711.